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NAME

RT::Extension::ArticleTemplates - Turns Articles into dynamic templates

RT VERSION

Works with RT 4.4 and 5.0.

DESCRIPTION

When this extension is installed, RT parses the content of Articles as a template, when inserting the article into a ticket, using the Text::Template module; this can be used to make your Articles dynamic. Text::Template is the same module that RT's Templates use as well.

VERY IMPORTANT

It's a SECURITY RISK to install this extension on systems where articles can be changed by not trusted users.

if your articles contain text that currently looks like a template, it will begin being parsed as Text::Template code after this extension is installed -- even if it is not a valid template.

INSTALLATION

perl Makefile.PL
make
make install

May need root permissions

Edit your /opt/rt5/etc/RT_SiteConfig.pm

If you are using RT 4.2 or greater, add this line:

    Plugin('RT::Extension::ArticleTemplates');

For RT 4.0, add this line:

    Set(@Plugins, qw(RT::Extension::ArticleTemplates));

or add RT::Extension::ArticleTemplates to your existing @Plugins line.

Patch RT

This step is required only for RT versions 5.0.0 and 5.0.1. Apply the patch as follows:

    patch -p1 -d /path/to/rt < patches/article-preformatted-ticket-object.patch
Clear your mason cache
    rm -rf /opt/rt5/var/mason_data/obj
Restart your webserver

CONFIGURATION

ArticleTemplatesWithRequestArgs

Enabling this option passes in the Mason request arguments to your article templates as the hashref $request_args.

Warning: Request args are user-controlled direct input, so all the normal cautions of using them apply. Never trust user input.

Disabled by default.

METHODS

The following methods from RT::Article are redefined:

ParseTemplate $CONTENT, %TEMPLATE_ARGS

Parses $CONTENT string as a template (Text::Template). $Article and other arguments from %TEMPLATE_ARGS are available in code of the template as perl variables.

AUTHOR

Best Practical Solutions, LLC <modules@bestpractical.com>

BUGS

All bugs should be reported via email to

    L<bug-RT-Extension-ArticleTemplates@rt.cpan.org|mailto:bug-RT-Extension-ArticleTemplates@rt.cpan.org>

or via the web at

    L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-ArticleTemplates>.

LICENSE AND COPYRIGHT

This software is Copyright (c) 2014 by Best Practical Solutions

This is free software, licensed under:

  The GNU General Public License, Version 2, June 1991