RT-Action-LinearEscalate

Changes for version 0.05 - 2006-11-21

Hi, Jesse. I've been working on RT a bit lately, and fixed a bug in the RT-Action-LinearEscalate extention. It will fail if the due date is before the created date. This happened to us when a user created a ticket with the current date as the due date. This give a due date with the clock part set to 0:0:0, and thus a due timestamp before the created timestamp.
- This patch fixed the problem by making sure such due date is ignored when calculating priorities. It also fixes a potential problem (divison by zero) if the due and created date ended up as the same value.
- I also added some logging, to make sure it is possible to figure it out in the log when tickets was silently escalated.
  - Petter Reinholdtsen <pere@hungry.com>

To install RT::Action::LinearEscalate, copy and paste the appropriate command in to your terminal.

cpanm RT::Action::LinearEscalate

perl -MCPAN -e shell
install RT::Action::LinearEscalate

For more information on module installation, please visit the detailed CPAN module installation guide.

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