RT::Extension::RepliesToResolved - intercept replies to resolved tickets
Intercepts replies via email to resolved tickets and creates a new ticket rather than updates resolved ticket. There are a few reasons to do this:
If you have RT 4.0.6 or earlier, you need this patch:
https://github.com/bestpractical/rt/commit/139f5da162ceb64bf33a31d7013e8b98d6866d18.patch
If you have RT 4.0.8 or earlier, you also need this patch.
https://github.com/bestpractical/rt/commit/22099a1b5a515870be82429cd7872d4c68485a9b.patch
May need root permissions
Only run this the first time you install this module.
If you run this twice, you may end up with duplicate data in your database.
If you are upgrading this module, check for upgrading instructions in case changes need to be made to your database.
Add this line:
Set(@Plugins, qw(RT::Extension::RepliesToResolved));
or add RT::Extension::RepliesToResolved to your existing @Plugins line.
RT::Extension::RepliesToResolved
@Plugins
rm -rf /opt/rt4/var/mason_data/obj
Configuration for this extension is defined in
/opt/rt4/local/plugins/RT-Extension-RepliesToResolved/etc/RepliesToResolved_Config.pm
You can read about the options in that file and then set your own options in your RT_SiteConfig.pm file.
By default, after 7 days, this module will intercept mail to resolved tickets and force the creation of a new ticket. It then creates a RefersTo link between the two tickets. Each of these (time, statuses, link) is configurable.
Ruslan Zakirov E<lt>ruz@bestpractical.comE<gt> Tim Cutts E<lt>tjrc@sanger.ac.ukE<gt>
All bugs should be reported via email to bug-RT-Extension-RepliesToResolved@rt.cpan.org or via the web at rt.cpan.org.
Under the same terms as perl itself.
To install RT::Extension::RepliesToResolved, copy and paste the appropriate command in to your terminal.
cpanm
cpanm RT::Extension::RepliesToResolved
CPAN shell
perl -MCPAN -e shell install RT::Extension::RepliesToResolved
For more information on module installation, please visit the detailed CPAN module installation guide.