RT-Extension-SLA

Changes for version 0.07 - 2012-06-29

base class for all actions in the extension

set default SLA value

set starts date field of a ticket according to SLA

checks if Due date require update

checks if Starts date is not set

Service Level Agreements for RT

default SLA for Queue

in lib/RT/Action/SLA_SetDue.pm

in lib/RT/Condition/SLA.pm

in lib/RT/Condition/SLA_RequireDefault.pm

in lib/RT/Queue_SLA.pm

To install RT::Extension::SLA, copy and paste the appropriate command in to your terminal.

cpanm RT::Extension::SLA

perl -MCPAN -e shell
install RT::Extension::SLA

For more information on module installation, please visit the detailed CPAN module installation guide.

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